Who we are
Our website address is: https://getbetteratlife.co.uk. We GET BETTER AT LIFE (also referred to as “company”, “we”, “us”, or “our”) are a sole trader, providing coaching services to clients. The registered address is 4 Bluebell Way, Goring by sea, West Sussex, BN12 5BW.
The purpose of this notice
Get Better at Life (“Company” or “We”) respects your privacy and is committed to protecting it through its compliance with this privacy policy. This Notice is designed to help you understand what kind of information we collect in connection with our services and how we will process and use this information. In the course of providing you with services we will collect and process information that is commonly known as personal data.
This Notice describes how we collect, use, share, retain and safeguard personal data.
This Notice sets out your individual rights; we explain these later in the Notice but in summary these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.
What is personal data?
The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.
Personal data may contain information which is known as special categories of personal data. This applies to information relating to and not limited to an individual’s health.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Information we collect about you and how we collect it
In order for us to provide coaching services to you, we will collect and process personal data about you, including information pertaining to your health, e.g. when you visit our website or social media channels.
You may provide us with personal data when completing online contact forms, make online requests for newsletters, when you contact us via the telephone, when writing to us directly or where we provide you with paper based forms for completion or we complete a form in conjunction with you.
Health information is a special category of information which falls under “Explicit Consent”. New EU data regulation requires consent to be “explicit” and evidenced by “a statement or by a clear affirmative action”. In accordance with this, our company will ask you to provide evidence accordingly, by asking you to sign a separate “sensitive data “consent form.
We will collect your personal data when you visit our website, where we will collect your unique online electronic identifier; this is commonly known as an IP address.
We may also collect electronic personal data when you first visit our website where we will place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to simplify accessibility, and to monitor visitor behaviour when viewing website content, navigating our website and when using features. This information will also be shared with Google.
How We Use Your Information
We may use your date for different legitimate reasons and business purposes, including provision of coaching services, research, presentations, publications and media activity. We do not share your information, except in the way described here, and in all cases the information is anonymised to maintain client confidentiality.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
It is a condition of my Balens Health Insurance Policy, underwritten by Zurich Insurance plc, to take and retain client records. The policy wording notes:“The records shall be kept for at least 7 years following the last occasion on which treatment was given”.
In accordance with this policy, your data will be stored securely for 7 years.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored in a technically and physically secure environment. Unfortunately, the transmission of information via the internet is not completely secure.
Although we take reasonable measures to protect your information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.
To access or use the website, you must be 18 years old or older and have the requisite power and authority to enter into this Privacy Policy.
International Transfers of Personal Data
No data is transferred outside of the EEA
Your rights
Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data.
These rights are known as Individual Rights under the Data Protection Act 2018, and include
– The right to be informed about the personal data being processed;
– The right of access to your personal data;
– The right to object to the processing of your personal data;
– The right to restrict the processing of your personal data;
– The right to rectification of your personal data;
– The right to erasure of your personal data;
Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If you need to contact us you can contact us via this website https://www.getbetteratlife.co.uk
We strive to provide excellent coaching services, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using the method above.